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Shipping Information

Shipping countertops within 200 miles

Full installation kitchen packages: within 20 miles of our showroom. Everything about the kitchen pre-packaged.

Kitchen packages, 200 miles, includes survey, design, unassembled or option to assemble with some extra cost. No installation.

RTA Kitchen Cabinets, anywhere in the US, recommended for carpenters only.

You have 30 days to report concealed damage. If you have any questions, please email us at [email protected] or call 888-350-1242. Please check the contents of your delivery upon arrival and report any missing or visibly damaged cabinets to the delivery driver. (Be sure to mark any damaged or missing cartons on the bill of lading.) is not responsible for missing or visibly damaged items after you sign for your delivery.

Shipping Details

Delivery schedule: Monday – Friday, 8am – 5pm (not including holidays.) Keep in mind that not all areas are serviced every day; some areas may be serviced only a few days per week, bi-weekly, or monthly depending on location.
$250 handling for orders less than $3,000. This is in addition to any “Limited Area Delivery” or “Restricted Area Delivery” charges which may apply.
A person of 18 years of at least age must be present to receive order.
Delivery carrier will call to confirm delivery date and schedule the delivery within an eight-hour or less time window.
Delivery must be scheduled within 10 days of receipt at delivery carrier, or additional storage fees may be charged and are the responsibility of the customer.
Shipping information will be collected such as, but not limited to, apartment, parking access, non-paved roads, steep driveways, road weight restrictions, and ferry access. requires an area that is empty, clean and dry that is large enough for easy delivery, inspection and viewing of individual cartons.
Communicate any special delivery circumstances to your designer prior to placing your order.
Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers. If a scheduled delivery does not occur because of circumstances beyond the control of the delivery carrier, an additional charge will be applied to the order for re-delivery. (Example: customer not home, unable to deliver due to pertinent information not provided, etc.)
If a scheduled delivery cannot take place due to weather, etc., the delivery carrier will call and reschedule. (Delivery carrier is not responsible for lost time or wages.)
Estimated shipping dates are based on “Standard Orders” and do not reflect “Rush” or “Warranty” orders, which are expedited shipments. Warranty is null and void outside of the lower 48 United States.

Replacement Regulation

There is no charge for a replacement part if it is an exact item match for the defective part and meets the following criteria:

Original was damaged during shipping
Falls under the Limited Manufacturing Warranty
Original does not meet standard for quality manufacturing
All replacement orders are to be expedited through manufacturing and shipping.
The standard method of shipping replacement items is through scheduled trucks. If a scheduled truck is not available when your replacement product is available for shipment, may elect to use alternative shipping methods.

Replacement RegulationaDecorative Hardware Shortage/Damage Policy

Please check and inspect your hardware order as soon as you receive it. You have three (3) business days, after receipt of hardware items, to report any defective, damaged, incorrect and/or missing items to your designer or customer service. For our complete policy on damaged or missing product, see Return and Replacement Order.